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If you purchased your Archies Jandals online click here
If you purchased your Archies Jandals offline at a physical location, click here
Please note you will need your order number and email address used to place the order to access
- If you wish to change the size or colour for another pair, you can swap them over at no cost to you (we pay for the return postage)
- The jandals just need to be in a brand-new condition and the exchange request needs to be received within 30 days of delivery.
- If the jandals are not in a brand-new condition, you can still exchange them, you will just need to pay for return postage. Postage cost below table.
To arrange a return please click here
Please note you will need your order number and email address used to place the order to access the portal.
You can find your order number on your email confirmation or ask our team on live chat for your order number.
- We are so confident that you will LOVE your Archies jandals that we offer a 30-day comfort guarantee or your money back!
- That is, you can wear and test the jandals for up to 30 days and if you are not 100% satisfied with them, you can send them back for a refund. You just need to pay for the return postage cost.
To arrange a return please click here
Please note you will need your order number and email address used to place the order to access the portal.
You can find your order number on your email confirmation or ask our team on live chat for your order number.
If Archies Jandals are not for you, you can send them back for a refund. The refund request needs to be received within 30 days of delivery.
You simply pay for the return postage cost.
To arrange a return please click here
Please note you will need your order number and email address used to place the order to access the portal.
You can find your order number on your email confirmation or ask our team on live chat for your order number.
If Archies Jandals are not for you, you can send them back for a refund. The refund request needs to be received within 30 days of delivery. You simply just need to pay for the return postage cost.
To return them you have two options:
1. You can send them back via your own return postage method: If seeking a refund, in this case, you will be refunded the full amount.
2. We can generate you a return postage label: The cost has set amounts depending on the number of pairs that you are returning. We charge standard postage rates. We encourage this option as we offer door to door tracking.
Number of pairs being returned:Postage Cost: 1-2 = $8.25, 3-4 = $13.50, 5-6 = $17.50
Please note: Archies Footwear accepts no liability for parcels that go missing if our return label has not been used.
Please click here to lodge a refund request.
- We are only able to process refunds for purchases made via our official online store – www.archiesfootwear.co.nz
- Purchases not made from our online store need to be returned to the place of purchase.
- Refunds will be processed as soon as your return footwear arrives to our warehouse. You will receive a refund notification email once this has been processed, however, time to receive your refund will vary and can sometimes take from 7-30 days depending on your financial institution.
- The above is our online policy for jandals purchased from our official online store www.archiesfootwear.co.nz only.
- Our retail stores are not affiliated with us in any way other than selling our jandals and may have their own returns policy which is different from ours.
- If purchasing from a retailer, please contact the intended place of purchase or check our store locator to check their returns policy and to see if the retailer participates in the comfort guarantee prior to purchasing.
All Archies Jandals purchased from our online store or from our authorised retailers are covered by a 6-month Warranty against manufacturing faults.
- In the unlikely event that you have received an item that is faulty or if you believe that your footwear has developed a fault while wearing them, please contact us straight away and we will do our best to sort this out for you ASAP!
- Archies Footwear reserves the right to reject any returns or warranty claims that we believe have not occurred due to fair/normal use or in instances outside of the above terms and conditions.
- If a warranty claim is rejected, the return postage of the original pair is at the customer's expense.
To arrange a return please click here
Please note you will need your order number and email address used to place the order to access the portal.
You can find your order number on your email confirmation or ask our team on live chat for your order number
